Privacy Policy

Evolve Hair Concepts ABN 73 150 685 635 ("Evolve Hair Concepts") respects your privacy. Your visit to this website is subject to this Privacy Policy and the other sections of the Terms and Conditions. Please carefully review both documents. If you do not agree to any aspect of the Terms and Conditions or this Privacy Policy, please immediately leave the site and refrain from accessing or using it.

Words that are specifically defined in the Terms and Conditions have the same meaning in this Privacy Policy.

This Privacy Policy also applies to Evolve Hair Concepts' offline business activities.

Please note that this Privacy Policy governs only information provided to Evolve Hair Concepts. It does not govern any other information or communications originating from third parties that may reference Evolve Hair Concepts or its products.

Evolve Hair Concepts is bound by the Privacy Act 1988 (Cth) ("Privacy Act") regarding the manner in which it handles your personal information. We strictly comply with all relevant legislative requirements. This Privacy Policy outlines our information handling procedures and the rights and obligations that both you and Evolve Hair Concepts have in relation to your personal information. In the event of any inconsistency, the legislative requirements will override the provisions of this document.

Information Collected and How It Is Used

When you visit the Evolve Hair Concepts website, you may choose to provide personal information. This can occur in the following situations:

• Making a Purchase: You will be asked to provide your contact details (name, email address, mailing address, and telephone number), as well as delivery and billing information, including your credit card number and expiration date.
• Creating an Account: If you register for an account, you may provide additional personal information as part of the registration process.
• Offline Purchases or Credit Account Applications: If you purchase products offline or apply for a credit account, you may also be required to share personal information.
• Social Media Interactions: Evolve Hair Concepts engages with users on social media platforms such as Facebook and Instagram. If you interact with our official accounts, you may share personal information with us.

Types of Personal Information Collected

In addition to basic contact details (name, addresses, telephone number, and email), Evolve Hair Concepts may collect and store other personal information, including:

• Details of the products or services you purchase;
• Data related to your activity on our website through tracking technologies such as cookies;
• Information regarding your interactions with our official social media accounts;
• For credit account applicants: Driver's license details, trade references, and landlord information (where relevant);
• For job applicants or staff: Employment history, educational qualifications, reference checks, payroll details, and medical information (where applicable).

How We Collect Personal Information

Evolve Hair Concepts collects personal information in the following ways:

• Directly from you when you provide information via telephone, mail, email, facsimile, social media interactions, or in person;
• When you contact us through our website, including account registration;
• When you make a purchase from Evolve Hair Concepts.

Collection of Personal Information from Third Parties

While Evolve Hair Concepts aims to collect personal information directly from you where practical, we may also obtain information from third-party sources such as:

• Suppliers, advertisers, and mailing lists;
• Recruitment agencies and credit reporting agencies;
• Contractors, clients, and business partners.

If we receive personal information about you from a third party, we will take reasonable steps to:

• Inform you that we hold this information;
• Explain how we will use and disclose the data;
• Provide details on how you can access, correct, or update your information.

Your Rights and Our Responsibilities

When Evolve Hair Concepts collects personal information from you, we will ensure you are aware of the following:

• Our identity and contact details;
• That we have collected your personal information and whether it is required or authorised by law;
• The purpose of the data collection;
• The consequences of not providing certain information (e.g., if it affects our ability to offer products or services);
• Our usual disclosures of personal information;
• Information about our Privacy Policy;
• Whether we may disclose personal data to overseas recipients and, where practicable, the relevant countries involved.

This Privacy Policy contains further details on these matters.

If you do not wish for Evolve Hair Concepts to collect your personal information, please refrain from providing it. However, this may prevent you from accessing certain features of the website or making purchases.

Use of Personal Information by Evolve Hair Concepts

Evolve Hair Concepts will only collect personal information when it is reasonably necessary for conducting its business. Any collection of personal information will be fair, lawful, and non-intrusive.

a. Product Orders

Personal information collected from you will be used to process product orders placed through the site and may be shared with third parties for order fulfillment and delivery. This also applies to offline orders. If you register an account with Evolve Hair Concepts via the site, any personal information provided during sign-up will be used to monitor your account activities and provide functionality and features of the site.

b. Communications

If you provide your contact information, Evolve Hair Concepts may send you service-related announcements about the site or its social media accounts via email, SMS, MMS, or social media messaging. This includes customer service responses and updates on your order. These communications are necessary to provide customer service and support.

If you opt-in, your information may also be used for marketing, advertising, and promotional messages such as newsletters, surveys, and product updates ("Communications"). If you wish to stop receiving these Communications, please notify Evolve Hair Concepts as outlined in Section VII(b).

You may still receive communications via mail, email, SMS, MMS, phone, or social media even if you have not opted into marketing messages. If you do not wish to receive these, please notify Evolve Hair Concepts as per Section VII(b).

c. Customised Services

Your personal information may be used to personalize your experience, including targeted content, advertising, and product recommendations based on your purchase history and activity.

d. Promotions

Evolve Hair Concepts may offer promotions through the site or social media accounts, including sales, competitions, and surveys to improve services. Specific terms and conditions may apply to these promotions, detailing how personal information is processed. Participation in promotions is governed by this Privacy Policy along with any applicable rules.

e. Distribution and Employment

If you provide personal information to express interest in becoming a product distributor or applying for employment (such as submitting a resume), Evolve Hair Concepts will treat it as confidential and use it only for evaluating current and future opportunities. Information provided may be retained for future opportunities unless you request its removal.

f. Technologies

Evolve Hair Concepts uses various technologies such as cookies, web beacons, tracking pixels, and links to collect information about your site usage. This may include your IP address, which could indicate your geographic location. These technologies help improve your experience, store preferences, authenticate sessions, and enhance site functionality. If you block these technologies, certain site features may become unavailable.

g. Credit Applications

If you apply for a credit account with Evolve Hair Concepts, any personal information provided will be treated as confidential and used solely for evaluating your application. If approved, it will be used to maintain your credit account.

How Information is Held, Collected, Used, and Disclosed

Evolve Hair Concepts will hold personal information as either physical records, records on Evolve Hair Concepts' servers, and in some cases, records on third-party servers, which may be located overseas.

Evolve Hair Concepts takes active steps to hold all hard copy and electronic records of personal information in a secure manner to ensure that they are protected from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure.

Evolve Hair Concepts has procedures in place to destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

In general, Evolve Hair Concepts will collect, hold, use, and disclose personal information for the purposes of providing or offering goods and services to you.

By providing Evolve Hair Concepts with your personal information, you consent to Evolve Hair Concepts using and disclosing your personal information for the purposes described in Section II above.

There may be circumstances in which Evolve Hair Concepts is authorised or required by law to use or disclose your personal information. For instance, a number of laws require the provision of personal information to third parties, including the Corporations Act 2001 (Cth). The precise information required to be provided will vary depending on the circumstances requiring disclosure of that information. Other circumstances are described in Section IV below.

Sharing of Information

Evolve Hair Concepts will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as described below in this section. In addition, Evolve Hair Concepts does not sell or otherwise disclose personal information about site visitors or users except as described here. Any disclosure that is required to be made to any third party will be made primarily for the purpose of providing or offering goods and services to you. If Evolve Hair Concepts discloses information to a third party, Evolve Hair Concepts generally requires that the third party protect your information to the same extent that Evolve Hair Concepts does.

a. Affiliates

Evolve Hair Concepts may share your personal information with its related entities and other partners and associates that distribute and market Evolve Hair Concepts products (“affiliates”). Affiliates may use this information in accordance with this privacy policy. If you prefer that Evolve Hair Concepts does not share your personal information with its affiliates, please do not provide it. Unfortunately, Evolve Hair Concepts is unable to offer the benefits of the site or sell products to anyone who does not consent to the sharing of their personal information with its affiliates.

b. Third Parties

Evolve Hair Concepts may retain other companies and individuals to perform functions on its behalf in connection with the site, such as web hosting companies and delivery fulfilment companies. This includes the providers of the Pin Payments system and the PayPal system, who are engaged by Evolve Hair Concepts to process payments made through the site. Evolve Hair Concepts may also engage third parties to provide assistance in respect of any credit applied for or granted to you, including credit information agencies and debt collection agencies. Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on Evolve Hair Concepts' behalf and in accordance with this privacy policy. As described in this policy, we use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners. On certain occasions you may be offered the opportunity to consent to the sharing of your information with a third party. If you consent, Evolve Hair Concepts will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies. This may include marketing activities.

c. Business Activities

From time to time, Evolve Hair Concepts may as part of its business sell or transfer certain assets to affiliates or unrelated third parties. By submitting your personal information on the site you agree that your data may be transferred to such parties. You may choose not to have your information transferred as a business asset by contacting Evolve Hair Concepts as described in the Section VII(b) below.

d. Disclosure Required by Law

Evolve Hair Concepts may disclose any information it deems necessary, in its sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, Evolve Hair Concepts may disclose any information when it believes, in its sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity, i.e., to avoid, lessen or prevent a serious emergency or crime. If Evolve Hair Concepts uses or discloses personal information about you in those circumstances, Evolve Hair Concepts will make a written record of such use or disclosure.

e. Cross-Border Disclosures

As at the date of this privacy policy, Evolve Hair Concepts is not likely to disclose personal information to any category of overseas recipients. If in future Evolve Hair Concepts proposes to disclose personal information overseas, it will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located. By providing your personal information to Evolve Hair Concepts, you consent to Evolve Hair Concepts disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating its business, and agree that Australian Privacy Principle 8.1 (as set out in the Privacy Act) will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able to seek redress under, the Act. If you do not want Evolve Hair Concepts to disclose your information to overseas recipients, please advise us by email to info@evolvehairconcepts.com.au.

Minors

The site is not directed to children under the age of eighteen, but if you are under eighteen years of age, you may browse the site. however, you may not provide personal information to Evolve Hair Concepts, and must not purchase products from Evolve Hair Concepts. Evolve Hair Concepts does not knowingly collect personal information from children under the age of eighteen, and should it at any time become aware that it has inadvertently received personal information from a visitor under the age of eighteen on the site or via its social media accounts, it will delete the information from its records.

Protection and Updates

a. Protection of Personal Information

Evolve Hair Concepts maintains reasonable safeguards for this site to protect against unauthorised disclosure, use, alteration, or destruction of the personal information you provide on the site. This includes the measures described in section (t) of the terms and conditions. If you have any questions about security at the site, you can send an email to info@evolvehairconcepts.com.au.

b. Updates

This document reflects Evolve Hair Concepts' privacy policy as of 27/02/2025.

Evolve Hair Concepts may revise this privacy policy from time to time by posting any revisions or changes onto the site. All revisions and changes will become effective immediately upon posting or such future date as may be specified in the posting. By continuing to access the site following any changes becoming effective, you agree to be bound by any revised privacy policy. The date of this privacy policy will inform you as to whether there have been updates since your last visit.

Your Options

a. Updating Your Information

If you need to update your contact details, simply send an email to info@evolvehairconcepts.com.au.

b. Opting Out and Managing Preferences

You have the option to control the communications you receive from Evolve Hair. At any time, you can adjust your preferences by clicking the "unsubscribe" link at the bottom of any communication, or by emailing us directly at info@evolvehairconcepts.com.au. If you'd prefer not to receive communications via email, SMS, or phone, you can let us know by emailing info@evolvehairconcepts.com.au with your request.

For changes to your data preferences, as outlined in Section IV(c) above, please contact us at info@evolvehairconcepts.com.au.

c. Accessing Your Information

You have the right to access and correct any personal information we hold about you. If you'd like to request access or make corrections, simply send a written request to our privacy officer using the contact details provided below.

You don't need to explain why you're requesting access to your personal information. If it takes us extra time to gather or present the information, we may charge a small fee. However, we will not charge for corrections.

We aim to respond to all access or correction requests in a timely manner.

Please note, there may be situations where we cannot provide access to your information, for example, if it would affect the privacy of others or if we are legally required to withhold it. If we can't provide access or make corrections, we'll explain why.

d. Questions, Comments, and Concerns

We've worked hard to ensure your visit to our site is smooth and that your privacy is respected. If you have any questions or concerns about our privacy practices, feel free to contact our privacy officer using the details below.

e. Complaint Procedures

If you believe that Evolve Hair has not complied with the Australian Privacy Principles or our privacy policy, please reach out to our privacy officer. We take complaints seriously and will respond within a reasonable time.

If you're not satisfied with how your complaint is handled, you can contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

f. Anonymity

Whenever possible, Evolve Hair will offer the option for you to interact with us anonymously or under a pseudonym. This option may not be available where we are required by law to identify individuals or when we need to verify your identity to provide services.

g. Privacy Officer

Our Privacy Officer can be reached at:
Privacy Officer
Evolve Hair Concepts
Unit 4, 11 Davies Road
Padstow, NSW 2211
Australia
Phone: 1300 386 583
Email: info@evolvehairconcepts.com.au

h. Third-Party Data Sharing

We do not share your opt-in information for SMS campaigns with any third parties for unrelated purposes. However, we may share your personal data, including your SMS opt-in status, with third-party service providers who assist in delivering our messaging services, such as platform providers, phone companies, or other vendors involved in SMS delivery.

i. Abandoned Cart

Our website uses cookies to track items in your shopping cart, including when you abandon your cart. This data is used to send you reminder emails about your abandoned items.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

Evolve Hair Concepts

Unit 4, 11 Davies Road
Padstow, NSW 2211
Australia

Email: info@evolvehairconcepts.com.au

Phone: 1300 386 583