Terms & Conditions

Terms of Service

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, do not use our website or services.

General Conditions

We may refuse service to anyone at any time for any reason.

Your content (excluding credit card information) may be transferred unencrypted across networks and adjusted for technical requirements. Credit card data is always encrypted during transfer.

You may not reproduce, sell, or exploit any part of the service without our written permission.

User Registration

Businesses must provide valid company details (including) ABN to open a trade account. This is subject to the approval process. Evolve Hair Concepts reserves the rights to approve or reject applications.

Credit Terms

Once your wholesale account has been approved for credit terms, payment must be made within 30 days from the statement date.

Payments can be made through direct deposit or cheque.

If your account is not approved initially, you may be required to pay upfront for the first three months to establish a credit history with Evolve Hair Concepts. Consistent monthly orders and timely payments will help build your account history.

A 2% surcharge will apply to all payments made via American Express or Diners Club cards.

Failure to settle payments within 30 days of the statement may result in the suspension of supply and removal of credit privileges.

Any legal or collection fees incurred in the recovery of overdue accounts will be the responsibility of the customer. Additionally, interest at the prevailing bank overdraft rate will be charged on overdue accounts.

For COD (Cash on Delivery) accounts, payment must be made in advance via major credit card, direct deposit, or cheque before goods are dispatched.

Price Changes

All pricing is stated in Australian Dollars (AUD$) and is Please note that the prices of products and services offered by Evolve Hair Concepts may be subject to change from time to time without prior notice. These adjustments may occur due to factors such as fluctuations in currency exchange rates, increases in raw material or manufacturing costs, or other external market conditions that affect pricing. While we strive to keep our prices as consistent as possible, we reserve the right to modify them as necessary.

Freight & Shipping

Freight charges are applied based on the actual cost of delivery for each order. Customers are welcome to specify their own freight carriers if preferred. While Evolve Hair Concepts typically uses a national courier service that offers competitive bulk pricing, there may be instances where smaller, independent carriers specializing in specific areas provide more cost-effective options.

Please be aware that for products classified as dangerous goods, the freight rate may be higher, and additional shipping time may be required. In such cases, you may need to allow for an extra 24 hours for delivery.

Warranty

All products sold by Evolve Hair Concepts are covered by a product warranty, which is provided in accordance with the terms and conditions outlined in the accompanying warranty documentation. Please note that this warranty excludes claims arising from user negligence, such as damage caused by improper use or maintenance (e.g., broken packaging, incorrect storage, or misuse of products).

It is the customer's responsibility to return any products subject to a warranty claim to Evolve Hair Concepts. To process any warranty claim, proof of purchase (e.g., invoice or receipt) and the relevant warranty documentation must be provided.

If a product is deemed faulty and is eligible for replacement under warranty, it will be replaced with the same product or, if the item is no longer available, a similar product of equivalent value will be offered.

Links to Other Sites

Our service may include links to third-party websites. We do not operate or control these sites and are not responsible for their content, privacy policies, or practices. We recommend reviewing their privacy policies before using them.

Privacy and Security

At Evolve Hair Concepts, we are committed to maintaining high standards of privacy to protect the personal information you provide when accessing and using our website. We collect personal details such as your name, email address, and general contact information to facilitate your orders, inquiries, and communication with us.

We ensure that all personal information is handled securely and in compliance with relevant privacy laws and regulations. Your privacy is important to us, and we take every precaution to safeguard your data.

Use of Personal Information

With your consent, we may use your personal information for the following purposes:

• To share news, updates, and promotional materials that may be of interest to you.
• To fulfill and deliver any products you purchase from us.
• To track website usage and monitor access to our services.
• To analyse visitor demographics and website interactions.

If you prefer not to have your personal information used for these purposes or any other specific reason, you can contact us to opt out.

We respect your privacy—any personal details provided to Evolve Hair Concepts, including names, addresses, payment details, and email addresses, will never be shared or sold to third parties. Your email address will only be used to communicate special offers if you have given your consent.

Evolve Hair Concepts does not engage in spam, and we will only send promotional material with your explicit permission.

Usage Limitation

Children under the age of 18 are welcome to browse Evolve Hair Concepts' website; however, they should not provide or submit any personal information. Individuals under 18 are not permitted to register or make purchases from our website.

Purchasing Products

When using our website to purchase products, you do so based on your own judgment. Evolve Hair Concepts is not liable for any direct, indirect, incidental, special, punitive, or consequential damages—including loss of business, profit, goodwill, data, or other intangible losses—resulting from the use or inability to use the website.

Ordering Policy

Evolve Hair Concepts reserves the right to accept or decline any order, even after an order confirmation has been sent. This may include situations where products are out of stock or there are payment issues. We will make reasonable efforts to notify you of any changes, and provide alternatives when possible, such as partial orders or cancellations.

Processing Times

Orders are typically processed within [X] business days from payment confirmation or credit approval. Orders placed after [cut-off time] will be processed the next business day. Processing times may vary during peak periods or due to supply chain disruptions. If an item is out of stock, customers will be notified with an estimated restock date. Expedited processing may be available upon request for an additional fee. Evolve Hair Concepts is not responsible for delays caused by external factors such as natural disasters, supplier shortages, or shipping carrier issues.

Returns Policy

All products sold by Evolve Hair Concepts are covered by the Consumer Guarantees in the Australian Competition and Consumer Act 2010. For more details on your rights, visit: accc.gov.au.

We accept returns only for damaged, faulty, or incorrect goods. If you receive such items, please email us at info@evolvehair.com.au within 7 days, including your contact details and a description of the issue. We will arrange for the return of the goods at no cost to you, and send replacements or issue a refund upon receipt.

Please retain the original packaging if possible to return the goods securely.

Breach of Terms

Failure to comply with the terms may result in account suspension or termination. Breaches include non-payment, repeated late payments, unauthorised resale, misuse of branding, providing false information, failing to meet minimum order requirements, or engaging in fraudulent activities. Unresolved breaches may result in account termination, revoked credit privileges, or legal action.